Welcome to Ticketeazz. We value your trust and are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you use our platform, including our website and mobile application (collectively, "the Platform").
By accessing or using the Platform, you consent to the practices described in this Privacy Policy. If you do not agree, please do not use the Platform.
Information We Collect
We collect information to provide and improve our services to you.
Personal Information
When you create an account, purchase tickets, or contact us, we may collect:
- Full name
- Email address
- Phone number
- Billing address
- Payment details (processed securely via PCI-DSS compliant gateways)
- Government-issued ID details (when required for specific event entry)
Non-Personal Information
We automatically collect certain technical data when you use the Platform, including:
- IP address
- Browser type and version
- Device information
- Operating system
- Pages viewed and time spent on the Platform
Location Information
With your permission, we may collect location data to show you relevant nearby events and personalized recommendations.
How We Use Your Information
We use the collected information for the following purposes:
- To process ticket bookings and issue confirmations
- To manage your account and profile
- To communicate event updates, booking details, and support notices
- To personalize your experience and show relevant content
- To process payments and prevent fraudulent transactions
- To send promotional emails, special offers, and newsletters (you may opt-out at any time)
- To analyze trends, monitor usage, and improve Platform performance
- To comply with legal obligations and enforce our Terms & Conditions
Sharing Your Information
We do not sell your personal information. We may share information with:
- Event Organizers: Name, contact details, and ticket info necessary for event admission and management.
- Service Providers: Payment processors, cloud hosting services, customer support tools, and analytics providers.
- Legal & Regulatory Authorities: When required by law, court order, or to protect our rights and user safety.
Cookies & Tracking Technologies
We use cookies, web beacons, and similar technologies to enhance your experience, remember your preferences, and analyze site traffic.
You can manage cookie preferences through your browser settings. Disabling cookies may affect certain functionality of the Platform.
Data Security
We implement industry-standard security measures to protect your personal information, including:
- SSL encryption for data transmission
- PCI-DSS compliant payment gateways
- Restricted access control for employee data access
- Regular security monitoring and vulnerability scans
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements.
Your Rights & Choices
Depending on your jurisdiction, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your personal account and data
- Opt-out of marketing communications
- Withdraw consent for location tracking or cookie usage
To exercise any of these rights, please contact us at privacy@ticketeazz.com.
Third-Party Links
The Platform may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to read their privacy policies before providing any personal information.
Children's Privacy
The Platform is not intended for children under 13 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child under 13, we will take immediate steps to delete it.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date". We encourage you to review this policy periodically to stay informed.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Address: Ticketeazz Platform, Bangalore, India